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Help Centre: XFIX Tools and Remote Support

Two things we built for crews running XFIX and Spherefix equipment, free to anyone, customer or not. One runs in the browser and works out the inputs the XFIX app asks for. The other is the app we use to help you remotely when you call.

Web toolFree

Ditch Profile Studio

Inputs for the XFIX app, worked out for you

Describe the ditch or trench you are digging and it gives you the figures the XFIX app asks for, so the operator types numbers in instead of working them out in the cab. Opens in the browser on a phone, the cab tablet or a laptop, nothing to install. It is the first piece of our online help for XFIX and Spherefix; the guides and walkthroughs land here next.

Runs onAny browser · phone, tablet, laptop Sign-inNone CostFree Made byStratus Positioning & Automation
Open Ditch Profile Studio
Android appFree

SPA Help

Remote support, on the tablet in the cab

When you call us with a problem, SPA Help lets us see the tablet screen and work through it with you, while you watch. It is built on RustDesk, the open-source remote-desktop tool, and it connects only to Stratus’s own server, never to a third-party cloud. Nothing happens until you open the app and read us the ID on the screen, and you can end the session at any moment. Not on Google Play, so it installs from this page.

Version1.5.0 · posted November 6, 2026 Filespahelp.apk · 50.3 MB · Android 5.1 or newer SHA-256321686371ee4c3768b6a2650d75c870bf776ce4ee7619e01dca7cef747671280 Connects toStratus’s own RustDesk server, nothing else
Download for Android (APK) QR code: the same download, for the tablet's camera

Installing SPA Help

  1. On the tablet or phone, open this page and tap Download for Android, or point the camera at the QR code.
  2. Android asks whether to allow installs from your browser. Allow it for this one install; it is the normal warning for any app that is not from the Play Store.
  3. Open the downloaded spahelp.apk and tap Install. The app appears as SPA Help.
  4. If the install is refused, the download was incomplete. Download it again. The checksum above lets anyone verify the file.

How a remote session works

  1. Call (800) 385-6116. Emergency calls are answered 24 hours a day.
  2. Open SPA Help and read us the ID and the password it shows. They are different every time.
  3. We connect. You see our pointer on your screen and everything we do, and we talk you through it as we go.
  4. Close the app and the session ends. Nothing stays connected afterwards.

Coming here nextSet-up guides and walkthroughs for the XFIX app and the Spherefix receivers, so this page becomes the one place to look. Updates to SPA Help are posted here, and we email customers when a new version is up.